-
Jason Ventre
-
Coach Joe Sasso
-
Amrik Binapal
-
Barry Ghabaei
-
Dan Emmett
-
Andreas Zimmermann
-
Jean Alexander
-
Sherman P. Bastarache
-
Richard B. Hayman
-
Patty Brant
BUSINESS & ECONOMICS - Customer Relations
|
Sort By:
|
|
Products per Page:
|
|
By Vahe Akay
In today's business world, competition is fierce and appears from every corner of the globe. But the key factor in success for any business entity is its people. Business is the People & People are the Business emphasizes the critical relationship between healthy personnel and the success of companies, industries, and society. It approaches the topics of establishing, managing, and conducting business from the human side of the equation rather than from the bottom-line alone. Author Vahé Akay addresses the six key components of any business entity: - Healthy personnel
- Sound management
- Smart organization
- Effective communication
- Appropriate Policies and procedures
- Successful Products
Akay explains what is considered ethical and proper etiquette and what is not, and how to apply these concepts to the six components in order to create a humanized corporation. To better explain and communicate these crucial topics, Akay uses several personal experiences from his twenty-four-year professional career. He also shares the personal tragedies that shaped his appreciation for the human component of business. Business is the People & People are the Business presents a personal and professional evolution in workplace ethics that demonstrates how employees and businesses can evolve and reach new heights together.
FORMAT: Softcover
By Vahe Akay
In today's business world, competition is fierce and appears from every corner of the globe. But the key factor in success for any business entity is its people. Business is the People & People are the Business emphasizes the critical relationship between healthy personnel and the success of companies, industries, and society. It approaches the topics of establishing, managing, and conducting business from the human side of the equation rather than from the bottom-line alone. Author Vahé Akay addresses the six key components of any business entity: - Healthy personnel
- Sound management
- Smart organization
- Effective communication
- Appropriate Policies and procedures
- Successful Products
Akay explains what is considered ethical and proper etiquette and what is not, and how to apply these concepts to the six components in order to create a humanized corporation. To better explain and communicate these crucial topics, Akay uses several personal experiences from his twenty-four-year professional career. He also shares the personal tragedies that shaped his appreciation for the human component of business. Business is the People & People are the Business presents a personal and professional evolution in workplace ethics that demonstrates how employees and businesses can evolve and reach new heights together.
FORMAT: E-Book
By Brenda Hill
Remember What Your MAMAs Taught You provides a unique way of looking at customer service. Author Brenda Hill brings over 20 years of experience providing quality customer service to many customers. Remember What Your MAMAs Taught You provides valuable information in a humorous, easy to understand format that helps you to: remember what you've already been taught many years ago by one of your greatest teachers, your MAMAs, see how negative perceptions about customer service has affected your treatment of others, dissolve negative perceptions about customer service, understand the true meaning of customer service If you want to discover the key to delivering extraordinary customer service consistently and effortlessly, Remember What Your MAMAs Taught You is definitely the resource you need.
FORMAT: Softcover
By A. Lungu
Author A. Ovy Lungu brings over twenty years of diversified managerial and leadership experience accrued on both sides of the North Atlantic. With DURABLE SUCCESS, the author provides valuable assistance in the quest for excellence in management and leadership by offering a solid foundation for advancement in the management field. In clear and concise language, the author ascertains why an empowered working atmosphere is a beneficial factor in the advancement of managers to becoming great leaders. DURABLE SUCCESS is based on two models: - One is a management model, designed to impart equal attention to four major areas of responsibility in business operations and development;
- The other is a leadership model in which the focus is to become a benchmark of leadership.
Success lies in understanding the details. From a leadership scale, the author assembles a unique leadership model depicting the evolution stages in becoming a true leader. This is the quintessential tool for self-development and ascension to greatness. The ultimate goal of management is to bring the team to peak performance and subsequently, to prevent performance problems. DURABLE SUCCESS does just that: brings performance to an apogee, and dispels the myths of creating excellence and enduring success.
FORMAT: Softcover
By O. Smalls
"In Thank God It's Sunday Bernard Smalls delivers the good news that a serving heart is the key to prosperity. This uplifting parable-based on a true account of a wildly successful car dealership-shows that profit is the applause we get for taking care of our customers." -Ken Blanchard, co-author of The One Minute Manager and Raving Fans Why read TGI Sunday? Bernard Smalls, a former professional drummer, started his customer service career washing cars in Alaska. That's cold! Today as a corporate trainer he teaches in a fun, motivating way the TGI Sunday principles of excellent customer service. Readers of TGI Sunday are guaranteed to be motivated, inspired, entertained, and enlightened. "In Thank God It's Sunday, Bernard Smalls delivers an awesome message of true customer service with a new level of excitement and passion. The principles in this book can be applied to any business old or new to help create customers for life! This book is a must read!"
-David Martin-New York Life Insurance Companies-Partner, Atlanta, Georgia "I found Bernard's book to provide some really great insight into sales and team building. Really a must read for any aspiring to reach their full potential in either sales or sales management."
-William "Bub" Brill-New York Life Insurance Companies-Managing Partner, Greenville, South Carolina "I am a real fan of Bernard Smalls. Bernard is one of the most effective speakers I know. His excellent content and enthusiasm will inspire any audience. Bernard is a real winner."
-Dr. Ken Blanchard "So many books are related to special systems to make production and profits in a mechanized way that suits and empowers the corporation. This new book of O. Bernard Smalls focuses in on the only real way of having business permanence: the customer. It is the customer that keeps a business alive, it is the customer that creates employment and it is the customer that is the only way to make a profit. 'Wake up corporations and appreciate and thank God for the customer.'"
-Peter J. Daniels, Best Selling Author, Millionaire Real Estate Developer, and Australia's Top Motivational Speaker
FORMAT: Softcover
By Mark Bitner
Project Red Light is an invaluable resource for any business leader who wants to build a high performance team. Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer. Project Red Light covers a diverse field of topics, including: - Making continuous improvement a way of life for the team
- Implementing a system where employees have the opportunity to rate and provide input on their service experiences
- Improving team confidence, collaboration and contribution
- Offering employees real empowerment opportunities
- Partnering and coaching employees on project improvement fundamentals
- Learning how to get employees interested and vested into the business they serve
- Strengthening the employee relationship
- Establishing Esprit de Corps
Project Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively. "Confidence creates high performers. High performers achieve excellence."
FORMAT: E-Book
By Mark Bitner
Project Red Light is an invaluable resource for any business leader who wants to build a high performance team. Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer. Project Red Light covers a diverse field of topics, including: - Making continuous improvement a way of life for the team
- Implementing a system where employees have the opportunity to rate and provide input on their service experiences
- Improving team confidence, collaboration and contribution
- Offering employees real empowerment opportunities
- Partnering and coaching employees on project improvement fundamentals
- Learning how to get employees interested and vested into the business they serve
- Strengthening the employee relationship
- Establishing Esprit de Corps
Project Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively. "Confidence creates high performers. High performers achieve excellence."
FORMAT: Softcover
By Values Realization Institute
A compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor The new superhero of the workplace is the supervisor. Why? Supervising employees demands more time, energy, commitment and skill. Supervisors are literally caught in the cross-hairs of senior managers seeking better productivity, stakeholders demanding improved results, employees asserting their needs and customers, always, deserving more. This position mandates a series of skillful maneuvers that few come equipped to handle. Not by the Seat of My Pants! is a compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor. It provides leaders, managers and new supervisors an inside look at the interplay of roles, goals and changing expectations that can thwart the efforts of even the most qualified candidates. Through its tips, techniques, tools and practical examples, this book helps readers identify what it really takes to be successful in this high pressure, high stress, high turnover job, and how to create the environment for enthusiastic, productive, satisfied employees. Written as a story, it holds the readers' attention long after the book is closed. This creative book is enjoyable to read, easy to digest and loaded with wisdom and insight for supervisors, new and old. Bravo!Brad Cleveland-President and CEO, Incoming Calls Management Institute (ICMI) It made me re-examine how challenging the new supervisors' role really is-and how so much of the center's success hinges on their ability to transition quickly and avoid the landmines inherent in the job. It's a "must-read" for every supervisor!
Rhonda C. Proctor-Editor, Contact Professional magazine
FORMAT: Softcover
By Values Realization Institute
A compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor The new superhero of the workplace is the supervisor. Why? Supervising employees demands more time, energy, commitment and skill. Supervisors are literally caught in the cross-hairs of senior managers seeking better productivity, stakeholders demanding improved results, employees asserting their needs and customers, always, deserving more. This position mandates a series of skillful maneuvers that few come equipped to handle. Not by the Seat of My Pants! is a compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor. It provides leaders, managers and new supervisors an inside look at the interplay of roles, goals and changing expectations that can thwart the efforts of even the most qualified candidates. Through its tips, techniques, tools and practical examples, this book helps readers identify what it really takes to be successful in this high pressure, high stress, high turnover job, and how to create the environment for enthusiastic, productive, satisfied employees. Written as a story, it holds the readers' attention long after the book is closed. This creative book is enjoyable to read, easy to digest and loaded with wisdom and insight for supervisors, new and old. Bravo!Brad Cleveland-President and CEO, Incoming Calls Management Institute (ICMI) It made me re-examine how challenging the new supervisors' role really is-and how so much of the center's success hinges on their ability to transition quickly and avoid the landmines inherent in the job. It's a "must-read" for every supervisor!
Rhonda C. Proctor-Editor, Contact Professional magazine
FORMAT: E-Book
By Peter J. Venison
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
FORMAT: Softcover
By Peter J. Venison
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
FORMAT: E-Book
By Neil Gordon
Welcome to The Designer's Coach, a coaching and consulting manual for professionals in the interior design and decorating business. With more than twenty years of experience in the field, author Neil Gordon provides powerful tools to grow your business. Drawing on his hands-on knowledge from the window covering business, combined with his training and certification as a business coach, Gordon presents inspirational advice and material to help you make real changes in the way you lead and manage your business. The Designer's Coach will show you how to: · Learn effective negotiating skills · Examine your leadership competency · Develop a great selling-and-design system · Create a team chart and a strategic vision plan · Analyze the strengths and weaknesses of your business · Understand the value of position and vendor agreements · Prevent problems by creating flawless client-fulfillment systems · Examine lead generating systems and the effectiveness of your positioning statement In addition, Gordon discusses the six fatal flaws that can prevent your ultimate success. By avoiding these mistakes and following the clear and concise advice in The Designer's Coach, you'll be well on your way to building a successful business enterprise.
FORMAT: Softcover
By Neil Gordon
No Description Available.
FORMAT: E-Book
By Claude Johnson
Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson: A Guide to Successful Customer Relationship Management provides an up-close look at the life cycle of the retailer-customer relationship. The quality of what follows the first contact, says author Claude Johnson, is every bit as important to your company's success as your product and your sales staff. Successful CRM is the art of amassing and using data effectively to identify your customers and communicate with them frequently in a style that is personalized and appropriate to their purchases. Jems is a treasury of results-oriented CRM techniques geared to maximizing your profits while yielding you more---and more satisfied- customers. You'll discover: · how target marketing of your product can save your company money · how to increase your customer base by determining your company's target market · how to identify your ideal customer---and those you should avoid · how to populate your IT system with the best data and how to use it for the mutual benefit of your company and your customers You'll also learn techniques for developing dynamic, multi-media communications that captivate and draw prospects, then nurture and retain them as customers. Let Jems from Johnson show you how to get CRM right---from the first hello.
FORMAT: E-Book
By Claude Johnson
Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson: A Guide to Successful Customer Relationship Management provides an up-close look at the life cycle of the retailer-customer relationship. The quality of what follows the first contact, says author Claude Johnson, is every bit as important to your company's success as your product and your sales staff. Successful CRM is the art of amassing and using data effectively to identify your customers and communicate with them frequently in a style that is personalized and appropriate to their purchases. Jems is a treasury of results-oriented CRM techniques geared to maximizing your profits while yielding you more---and more satisfied- customers. You'll discover: · how target marketing of your product can save your company money · how to increase your customer base by determining your company's target market · how to identify your ideal customer---and those you should avoid · how to populate your IT system with the best data and how to use it for the mutual benefit of your company and your customers You'll also learn techniques for developing dynamic, multi-media communications that captivate and draw prospects, then nurture and retain them as customers. Let Jems from Johnson show you how to get CRM right---from the first hello.
FORMAT: Softcover
|