This management book focuses on the critical knowledge you'll need to become a great manager and leader. It will teach you the most important leadership skills so others will call you "great"!

Chapter 1 Management Responsibilities • First days on the job • Difference between manager and employee Chapter 2 Traits of Leadership • Traits which are desirable • How to develop leadership traits Chapter 3 Maintaining Discipline • Learn how to give orders • Learn how to reprimand properly • Learn how to achieve positive discipline • Study the human relations aspects Chapter 4 Developing Cooperation • Explain the meaning of cooperation and its significance • Basic elements of group psychology • How to achieve total cooperation Chapter 5 The New Employee • Properly orienting and introducing a new employee • Understand the psychological aspects of human relations • Strategy behind orienting a new employee • Help your group accept the employee Chapter 6 Training Principles • Learn the importance of training • Develop a manager’s mentoring and teaching abilities Chapter 7 Handling Grievances and Complaints • Handling of complaints and grievances • Shed light on the human side of grievances • Make a productive employee from an unhappy employee Chapter 8 Selecting the Right Employee • Learn how to properly interview applicants • The importance of mapping tasks to an employee • Elements you must take into consideration

Lawrence Pingree has been an active member of the corporate world for many years with critical experiences from within large organizations such as PeopleSoft, Nokia, PeopleSoft McAfee, Safeway, VeriSign, Netscreen and Williams-Sonoma. He has consulted for large financial institutions, high tech corporations, low tech corporations and government entities. He has been an active member of the Information Systems Security Association (ISSA) of Silicon Valley as well as the Open Web Application Security Project (OWASP) and is a published author of several books and has been featured in media articles such as Chief Information Officer Magazine, ABC News and USAToday. Lawrence is a founding board member of the Digital Forensics Association where he has served as Vice President.